Privacy Policy
Introduction
Welcome to GnarBook ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our sports booking platform.
Information We Collect
We may collect the following types of information:
a) Personal Information: Name, email address, phone number, date of birth, and payment information.
b) Usage Data: Information on how you use GnarBook, including booking history and preferences.
c) Device Information: IP address, browser type, and operating system.
How We Use Your Information
We use your information to:
a) Provide and maintain our service
b) Process bookings and payments
c) Communicate with you about bookings, promotions, and updates
d) Improve our platform and user experience
e) Comply with legal obligations
Information Sharing and Disclosure
We may share your information with:
a) Service providers who assist in operating our platform
b) Sports facilities and organizers to facilitate bookings
c) Legal authorities when required by law
Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.
Your Rights
Depending on your location, you may have the right to:
a) Access your personal information
b) Correct inaccurate information
c) Delete your personal information d) Object to or restrict processing of your information
e) Data portability
Children's Privacy
GnarBook is intended for users aged 18 and over. We do not knowingly collect personal information from anyone under 18. If we become aware that a person under 18 has provided us with personal data, we will delete it promptly. If you believe we have collected data from a minor, contact us at hello@gnarbook.com.
Data Retention
We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Specifically:
Account data is retained for the duration of your account and deleted within 90 days of account closure
Booking and payment records are retained for [X] years to comply with financial and legal obligations
Usage and device data is retained for [X] months for analytics purposes
You may request earlier deletion subject to our legal retention obligations.
Cookie Policy
We use cookies and similar tracking technologies to operate and improve our platform. These include:
Essential cookies: Required for the platform to function (e.g., session management)
Analytics cookies: Help us understand how users interact with GnarBook
Preference cookies: Remember your settings and preferences
You can control cookie settings through your browser. Disabling certain cookies may affect platform functionality. For full details, see our [Cookie Policy].
GDPR (EU Users)
If you are located in the European Economic Area, we process your personal data under the following lawful bases: contract performance (bookings), legitimate interests (platform improvement), legal obligation (financial records), and consent (marketing). You have the right to lodge a complaint with your local supervisory authority.
CCPA (California Users)
California residents have the right to know what personal data we collect and how it is used, request deletion of their data, opt out of the sale of their personal data, and not be discriminated against for exercising these rights. We do not sell personal data. To exercise your rights, contact us at hello@gnarbook.com. We will respond within 45 days.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
hello@gnarbook.com